I went to this great session this morning presented by Karin Cadwell, author of the book Case Studies in Breastfeeding. She shared "The 8-Level Lactation Consulting Process" developed by herself and Cindy Turner-Maffei, which I found very logical and intuitive as an LLL Leader, but which was very helpful to put into practice. During the session we had a chance to actually put the process to work!
We watched two role plays concerning breastfeeding difficulties then discussed the questions and possibilities at our tables. Two microphones were provided on either side of the room for representatives from each table to go up and ask questions of the presenter (Karin), who pretended to be the breastfeeding mother in answering our questions. We then further discussed the issues until we came to clear understandings of the problems using the recommended process. It was really useful!
One thing that really stood out to me after doing the first role play session/discussion was Karin's reminder that it's so important to ask mothers, "What have you already done for this problem?" If you don't do that first, you can spend a LOT more time searching for the answer. You might get to the possible solutions in the end, but the road there can be lot longer!